We're committed to providing great customer service and support. If you feel we haven't got things right, please get in touch with us on 0800 003 011 or enquiries@moola.co.nz.
Once we've received your complaint, a company representative will be in touch to acknowledge receiving this within 3 business days. They'll then investigate all the relevant information. While we aim to resolve any complaints as quickly as we can, usually within 7 days, depending on the complaint, sometimes a longer time period may be required. If this is the case, we'll keep you informed regularly of our revised resolution period - which will be no longer than 15 business days.
Our representative will respond to your complaint with a summary of findings.